Support
Questions, bugs, feedback, or anything else — we read every message.
Email us
The fastest way to reach us is admin@scoutadogpark.com. We aim to reply within a few business days.
Frequently asked questions
How do I delete my account or my data?
Email admin@scoutadogpark.com from the address on your account and ask for it to be deleted. We'll confirm once your account, dog profiles, check-ins, and messages have been removed. See our Privacy Policy for details.
Why does Scout ask for my location?
Location is used to find nearby parks and to check you in when you arrive. If you turn on arrival reminders, Scout also asks for background ("Always") location so it can notice when you reach one of your favorite or regular parks — that monitoring only applies to those specific places, not continuous tracking. You can turn this off any time in Settings.
Why does Scout ask for my contacts?
This is optional. If you allow it, Scout matches phone numbers to suggest people you may already know who use the app. You can skip this entirely and add friends by searching or scanning a QR code instead.
I found a bug. What should I include in my report?
Please include what you were doing right before it happened, your iOS version, and a screenshot if you have one. Send it to admin@scoutadogpark.com.
How do I report an issue with a park listing?
From a park's detail screen in the app, use the report icon in the top-right corner — it goes straight to our team for review.
Can I use Scout without letting friends see my profile?
Yes — set your account to private in Settings. Non-friends will only see basic info, not your dog details, check-ins, or activity.
Scout is still in development ahead of its App Store launch — some features described on this site may change before release.